We do not accept any order cancellations, returns or exchanges. Please be advised that any item you purchase on our site is final sale. To be clear there are no refunds, exchanges, or returns. This is non-negotiable. By placing an order you are agreeing to all of our policies, this one included. If you have any issues with your order customer service is always more than happy to assist you firstname.lastname@example.org.
Please allow a mandatory 1-10 business day processing time (starting the day after you place your order) period for all orders before expecting a shipment email. During major sales, please allow a 1-15 day processing time for all orders before expecting a shipment email. Our current processing time is 1-10 business days and our current shipping time is 1-5 business days depending on your location and the shipping speed you choose at checkout.
All orders placed between February 1st and February 16th have a 5-15 business day processing time due to our manufacturer's Chinese New Year. This was stated on the banner of our website, every product page, as well as our shipping policy.
Standard shipping can take from 1-5 business days, including Saturday, to complete delivery after you have received your tracking number. Express shipping can take from 1-2 business days to complete delivery. Once your items have shipped you will receive a tracking number to the email you provided at checkout.